Consumer Portal

Who We Are

LexisNexis® Risk Solutions provides information solutions to businesses and government that help them predict and manage risk. Our customers use our products to build a better picture of who they do business with, prevent and investigate fraud, investigate crimes and keep communities safer. We do business with banks and financial institutions, insurance carriers, healthcare providers and government agencies, law enforcement agencies, and non-profits.

For example, companies use our tools to verify identities in order to offer loans, quote insurance rates, and offer government assisted benefits. The information we provide about consumers has been collected from public record and publicly-available data sources. We also use proprietary data and information from third-party data sources in compiling our information products. Consumers benefit when companies use our tools to make it harder for fraudsters to steal identities to get credit, loans or benefits they aren’t eligible for. If you would like to see the information that is maintained about you in our system, you may request a copy of your LexisNexis® Consumer Disclosure Report.

LexisNexis Risk Solutions is committed to the responsible use and protection of sensitive consumer data. We are devoted to information security, and we are rigorous in our efforts to comply with legal and regulatory guidelines, meeting and exceeding industry requirements. We recognize that the trust of our customers, business partners, and consumers is critical to our continued success.

Request and Receive a Report Online

You can request and receive reports from LexisNexis Risk Solutions online. After your request is submitted, you will receive a letter via U.S. Mail with details explaining how to access your report online.

If you prefer to mail in your requests, you can choose to download a Printable Request Form (PDF) and send it to us via U.S. Mail. If it is more convenient to call us, feel free to give us a call and we will submit your requests for you.

Exercise Your State Privacy Rights

Certain states grant their residents options with respect to their personal information. If you are a resident of California, Connecticut, Colorado, New Jersey, Nevada, Oregon, Texas, Utah, or Virginia, in some circumstances you may be able to request to opt-out of your personal information being sold to third parties.

Request a Consumer Disclosure Report

Access your file and learn more about the personal information LexisNexis Risk Solutions maintains about you in accordance with the Fair Credit Reporting Act:

Request a Consumer Disclosure Report »

Request assistance with an Adverse Action Letter

If you've received an Adverse Action Letter in the last thirty (30) days or more.

I received an Adverse Action Letter »

I need to send additional documents

If LexisNexis Risk Solutions needs additional documents to process your request you can send them here.

Upload documents »

Learn more about Credit-based Insurance Scores

Better understand a credit-based insurance score and the difference between it and a financial credit score.

About Credit-based Insurance Scores »

Your Rights as a Victim of Human Trafficking

You can submit a request for LexisNexis to remove information resulting from human trafficking from your file

Request a FACT Act Disclosure Report

The FACT Act entitles you to obtain one free copy of your applicable consumer report from certain consumer reporting agencies during a 12-month period.

Your FCRA Rights (Federal and State)

Read about your rights under the Fair Credit Reporting Act.

Request and Receive a Descriptions of our Dispute Process Online

You can request a Description of Process Letter from LexisNexis with the status of your disputes in our system. You will receive the Description of Process Letter via US Mail.

View our Description of Procedure Letter for an explanation of our general dispute process.

If you received an Adverse Action Letter

An adverse action letter is sent when a carrier has not given a consumer the best rate for insurance or taken any of the following actions:

  • Denied you insurance
  • Increased your rates
  • Limited your coverage
  • Cancelled your policy

If your insurance company has sent you an adverse action letter, please contact the LexisNexis Consumer Center at 1-800-456-6004 to request the information related to the adverse action. Please be ready to provide your first and last name, Social Security Number, driver’s license number and state in which it was issued, date of birth, current home address and phone number. If your insurance carrier provided a reference number on the adverse action letter you received, please be ready to provide it, as well. This will help expedite the process.

How Can We Help?

Contact us through our LexisNexis Risk Help page for:

  • General questions
  • Special assistance/accessibility questions